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FAQ

Your questions, our answers

Answers to the questions we are most frequently asked about loan consolidation and our support.

Why use a broker?

A broker is an intermediary in banking operations (IOBSP), mandated by the borrower to find the best loan buyback offers.

Their involvement gives you access to specialist institutions that work exclusively with brokers. It also saves you time, energy and money.

Are your services paid for?

Studying your file and our support are free. No brokerage fees are charged before your financing is released.

Am I committed when I make a request?

No. Your steps are free and without commitment: you compare, take time to think, then decide on your own, at your own pace.

Why carry out a loan buyback?

A loan buyback, whether consumer or mortgage, allows you to reduce your debt ratio, increase your disposable income and restore financial stability. This solution is suitable when you are facing excessive debt, often due to an accumulation of loans.

It also allows you to complete a project by integrating additional cash — a vehicle change, renovations — or to facilitate a property project by reducing your charges.

What types of loan buyback exist?

There are two types. Consumer loan buyback consolidates all your debts into a single loan without a guarantee. Mortgage loan buyback consolidates consumer and property loans (or consumer loans only) and is secured by a mortgage.

View the loan buyback product sheet

What are the timelines for a loan consolidation?

Once your file is built and submitted to one of our banking partners, allow 3 to 4 days to receive a response. If the consolidation proposal suits you, the funds are released 8 days later.

See the detailed stages

Do I have to change banks?

No. You keep your bank or banks, regardless of the type of loan buyback (consumer or mortgage), whether you are a tenant or homeowner. The monthly payment for your consolidation is simply debited from the account where your income is held.

Can I keep some loans?

Yes, if your debt level allows it. A zero-rate loan, interest-free instalments or a loan taken out at a low interest rate can be retained: it would not be in your interest to have them bought back.

I am registered with the FCC or FICP — can my application succeed?

Tenants registered with the Cheque Incident File (FCC) or the Personal Credit Incident File (FICP) will be refused.

Registered homeowners, however, may see their loan buyback application succeed if a mortgage on their assets is possible.

View the loan buyback product sheet

Can I include additional cash?

Yes, if your cash need or project can be integrated into the terms of your loan consolidation. This avoids taking out a new loan shortly after your restructuring — and therefore accumulating several monthly payments again, undermining the benefit of the transaction.

What documents do I need to provide?

To build your file, your broker will send you a detailed list of documents required to complete your project. Copies are sufficient: you do not need to provide originals.

[TO COMPLETE: download link for document lists by product]

Is borrower insurance compulsory?

Not from a legislative standpoint. In practice, however, loan insurance will be recommended as part of your loan buyback: the amount of your debt may be significant and the repayment period may cover a long period. It is a precautionary recommendation.

Some institutions may try to impose their own insurance, but delegation of insurance is possible through your broker: you are covered under the same conditions, often at a lower premium than that offered by the lending institutions.

A term is unclear?

Consult the credit glossary

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